Shipping policy

Last updated: 8 August 2026

SnapReserve currently delivers within South Africa only.

1. Processing

Orders are normally prepared for courier collection within:

1–2 business days

Business days exclude weekends and South African public holidays.

An advertised processing period is separate from the courier's transit time.

2. Delivery Estimates

Our intended standard estimates are:

Major metropolitan areas: approximately 2–5 business days after dispatch
Regional/outlying areas: approximately 3–7 business days after dispatch

These are reasonable estimates and not guaranteed appointments unless SnapReserve expressly agrees to a guaranteed delivery date.

3. ECTA Delivery Period

Unless the parties agree otherwise, section 46 of ECTA requires the supplier to execute an electronic order within 30 days after receiving it.

If this period, or another agreed period, is exceeded, statutory remedies may apply.

4. Shipping Charges

Free nationwide delivery is included with every SnapReserve order. No shipping charge is added at checkout.

5. Courier Selection

SnapReserve may select the courier used for an order based on:

destination;
parcel type;
service reliability;
lithium-battery restrictions;
available service levels; and
cost.

Purchasing standard delivery does not entitle a customer to select a particular courier unless that option is specifically offered during checkout.

6. Tracking

Where tracking is available, tracking information will be provided after dispatch.

Courier scans may take time to update after collection.

7. Correct Address

Customers must provide accurate delivery information.

Please check:

street number;
street name;
suburb;
city;
postal code;
recipient name; and
telephone number

before completing checkout.

8. Address Changes

We cannot guarantee that a delivery address can be changed once the parcel has entered the courier network.

9. Failed Delivery Caused by Customer Information

Where a parcel is returned because:

the customer supplied an incorrect/incomplete address;
the recipient repeatedly could not be contacted;
access was impossible because necessary delivery details were not provided; or
the customer failed to receive a properly attempted delivery,

SnapReserve may require payment of the reasonable actual cost of re-delivery where permitted by law.

This clause does not apply where failure was caused by SnapReserve or its courier rather than the customer.

10. Courier Delays

Courier estimates can be affected by:

weather;
road disruption;
high-volume periods;
public holidays;
remote destinations;
security events;
courier-network delays; or
other circumstances outside ordinary control.

A tracking delay does not automatically mean the parcel is lost.

11. Lost Parcels

Where SnapReserve arranged the courier and the courier confirms that a parcel was lost before completed delivery, SnapReserve will handle the matter with the courier and provide the customer with the remedy required by applicable law.

We will not require the customer to resolve our courier contract themselves.

12. Risk Before Delivery

SnapReserve will not use this policy to unlawfully shift statutory delivery risk to a customer before delivery has occurred.

Where applicable consumer law places goods at the supplier's risk until accepted delivery, those rights remain intact. The CPA contains this principle for transactions governed by its delivery provisions.

13. Customer-Authorised Delivery

If a customer expressly instructs the courier or SnapReserve to leave the parcel with:

a nominated person;
building reception;
security desk; or
another specifically authorised delivery location,

that instruction may be relied upon as evidence of authorised delivery, to the extent permitted by law.

14. Damaged Parcels

If the parcel is visibly damaged:

Photograph the exterior packaging.
Photograph the shipping label.
Photograph/video the product.
Keep all packaging until the matter has been resolved.
Contact support@snapreserve.co.za

Prompt evidence assists us with courier claims.

15. Lithium-Battery Restrictions

Power banks contain lithium-ion batteries.

Certain courier methods, air routes, remote services or international services may restrict their transportation.

SnapReserve may therefore substitute a suitable compliant courier/service where reasonably necessary.

16. International Delivery

SnapReserve currently does not offer international delivery.

17. Collections

Customer collection is unavailable unless specifically offered or agreed in writing.

Do not visit a SnapReserve business/service address without a confirmed collection arrangement.

18. Contact

SnapReserve Support
Email: support@snapreserve.co.za
WhatsApp: +27842951523